McDonald's Netherlands Pulls Artificial Intelligence Christmas Ad In the Wake of Backlash.

AI-Generated Holiday Ad Imagery
A AI-created image from the pulled fast-food advert.

McDonald's has removed a Christmas advert made using Artificial Intelligence following facing widespread criticism on social media.

The brief spot was developed using AI video tools and was initially published online for McDonald's Netherlands on 6 December.

Audience Criticism and Removal

Shortly after its release, audiences online lambasted the implementation of AI in the film. Many called it "creepy" and "awkwardly stitched together".

"This moment is an important lesson as we investigate the proper application of Artificial Intelligence," stated a representative from the company.

The commercial was developed for the brand by Dutch agency TBWA\Neboko and US firm The Sweetshop. It showed a series of things that often go badly during the Christmas break, under the theme "the most terrible time of the year".

A Growing Phenomenon of AI Commercials

Adverts that include AI-created content have become a growing trend among large companies, notably for the holiday period.

  • Coca-Cola has similarly released back-to-back AI-generated holiday ads.
  • Inherent Limitations: Since clips made with current AI video tools are susceptible to distort the more extended they are, the majority of AI video outputs tend to be roughly a few seconds in length.
  • Broader Implications: The video also sparked fears about the replacement of human roles in the advertising industry, with some commenters stating it could negatively impact opportunities for actors.

Response from the Production Company

Following the video's removal, The Sweetshop's CEO, Melanie Bridge, spoke in support of the project.

According to her, the production process took "over a month and a half" and involved creating "thousands of takes" which were then edited afterward "in the same way we would on any standard production".

"This was not an experiment," Bridge asserted. "We consider it a finished piece."

Divisive Audience Sentiment

While the McDonald's commercial was largely criticized, the response for some AI-assisted campaigns has been divisive.

For instance, a recent AI-generated holiday spot from Coca-Cola according to analysis garnered a significant "positive feedback" from online commenters.

However, other businesses have likewise faced criticism for employing the technique in their campaigns. Italian brand Valentino, for example, was lambasted for advertisements that some described as "low-effort" and "uncanny".

The situation illustrates the evolving debate within the advertising and creative sectors about the trade-off between technological innovation and human craftsmanship.

Edward Crane
Edward Crane

Elara Vance is a digital strategist and creative director with over a decade of experience in transforming brands through innovative design and technology.